Do you have questions about shipping?
We have the answers.

Here you will find quick answers to frequently asked questions.

📬 How long does shipping take?

As a rule, we dispatch your parcel within 3–5 working days of receiving payment.

Should there be a delay (e.g. for pre-orders or supply bottlenecks), we will contact you – we promise!

🌍 Which countries do you deliver to?

We currently deliver to:

  • Austria
  • Germany
  • Netherlands

Do you live somewhere else? Write to us – we'll see what's possible!


📧 office@ilios-gruenesgold.at

📦 What are the shipping costs?

🇦🇹 Austria:

  • up to €90.00: €6.90 shipping
  • from €90.01: free shipping

🇩🇪🇳🇱 Germany & Netherlands:

  • up to €150.00: €13.90 shipping

from €150.01: free shipping

🎁 Can I have products shipped as a gift?

Oh yes - we'd love to! Our products are perfect as thoughtful gifts with a Mediterranean flair.
If you wish, we'll gladly add a personal greeting card or dedication.
Simply state your request in the comment field during checkout or send us a short message.

✈️ When will my order be shipped?

We usually ship your order within 2 business days.
Please note that it may take a little longer on holidays (e.g. Christmas).

🔄 How can I track my order?

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🛒 Can I change my order?

If you notice that something went wrong with your order,
please contact us as soon as possible. We will see what we can do
and find a solution!

💳 What payment methods do you offer?

You can conveniently pay with:

  • Klarna instant transfer
  • PayPal
  • Credit card (Visa, Mastercard, Amex – via Mollie)
  • Instant bank transfer

All payment methods are SSL-encrypted & secure.

📱 How can I reach you?

We are here for you – friendly, fast and personal:

📧 Email: office@ilios-gruenesgold.at
📞 Phone: +43 650 8888289
📞 Phone: +43 (0)7234 84984
(Mon–Fri, 9:30 AM–12:00 PM & 2:00 PM–6:00 PM)

🥗 Are your products vegan / organic / handmade?

Our products come directly from Greece – many of them are handmade, some even organic (this is indicated in the product description).
Vegan delicacies are of course also available – e.g., olives, oils, herbs and more.

💌 Is there a newsletter?

Yes, and it's packed with delightful moments, recipes, promotions & Mediterranean inspiration.
You can sign up directly in the shop – and, of course, unsubscribe at any time.

Do you have questions about returns?
We have the answers.

Here you will find quick answers to frequently asked questions.

🔄 How does a return work?

Changed your mind? No problem!
You can withdraw from the purchase within 14 days.
All information can be found here in our cancellation policy.

Please note: Opened food items or personalized products are excluded from the right of withdrawal.

📩 Returns made easy

Want to return something? No problem!

We will provide your return label easily –

either as a PDF for printing or as a QR code directly to your phone.

➡️ You will receive the label directly from us or via a convenient link by email.

💡 Please note: The costs for return shipping are to be borne by you as the customer.

We ask for your understanding – this way we can keep our prices fair for everyone.

🚚 What to do in case of shipping damage?

As much as we pack our parcels with love – sometimes the shipping process isn't quite as gentle with them. To ensure everything goes smoothly in case of damage, we kindly ask you to do the following:

👉 Please inspect the parcel briefly upon and inside delivery.

Should you discover any damage, please report it immediately to the delivery person – this is the only way the damage can be officially recorded and processed.

📸 Please also take a few photos of the damaged parcel or product and send them to us via email along with a brief description – this way, we can quickly find a solution.

Thank you for your cooperation – and we naturally do everything we can to ensure your order arrives safely and intact 🌿💛

📦 Are there any return shipping costs?

💡 Please note: The costs for return shipping must be borne by you as the customer.

We ask for your understanding – this way we can keep our prices fair for everyone.

💳 Where do I need to send the return to?

ILIOS Green Gold
Weingartenstraße 14/3
4100 Ottensheim
Austria

🗓️ How long do I have to return products?

Products not excluded from return may be sent back within 14 days

📬 How long does it take to process the return?

From the time of arrival at our store, approximately 4-7 business days

👝 In what condition must the product be returned?

The product must be returned unopened and in its original packaging, unless it is excluded from return in the return policy